Sometimes we are asked why we charge a service call out fee to attend our customers’ properties and to diagnose the fault with their machines. After all, there are some appliance service businesses who will tell you they don’t change a service call out fee; they only charge for work done and parts. Its worth bearing in mind that they have to cover their costs to get out to you and inspect. They will get that by adding it as a hidden cost. For example, washing machine not spinning? This may be as simple as a blocked pump, but you may end up paying for a new pump instead of just having it unblocked.
We don’t operate that way. In order to diagnose the fault with your washing machine, dishwasher, fridge, freezer, cooktop, stove, dryer or oven, we will probably have to inspect the unit. We will charge a service call out fee and once inspected, let you know how much a repair should cost. And if we have to return with the correct part for the job, it will cost you no more than if we are carrying the part on board the truck; its all part of the same job. But you can expect an honest appraisal over the phone if it sounds like your appliance is too far gone for repair. We like our reputation for honesty in this business, and want to keep it that way.
Remember you can sometimes avoid a service call out fee. Have a look at our article on this website about dropping your appliance into our workshop for inspection.