Look at reviews for info about warranty claims and service availability

We get a lot of calls from customers who have certain white goods which they want repaired. They have already tried the brand’s customer support area and found there is a wait of at least two weeks before someone can inspect the dishwasher/washer/oven etc, so then they start calling around to service companies like ours. While there are some of these brands we look at, those companies sometimes are the best people to look at their own machines; but who wants to wait two or three weeks before they will come out to your machine? Have a look at their website.. don”t look at the bouquets (friends can always write those), but rather, look at the brickbats. If there are lots of people complaining about how long it takes to get a service person out, or if there are big numbers of complaints about warranty, move onto another brand.