Sometimes we are asked why we charge a service call out fee to attend our customers’ properties and to diagnose the fault with their machines. After all, there are some appliance service businesses who will tell you they don’t change a service call out fee; they only charge for work done and parts. Its worth bearing in mind that they have to cover their costs to get out to you and inspect. They will get that by adding it as a hidden cost. For example, washing machine not spinning? This may be as simple as a blocked pump, but you may end up paying for a new pump instead of just having it unblocked.
We don’t operate that way. In order to diagnose the fault with your washing machine, dishwasher, fridge, freezer, cooktop, stove, dryer or oven, we will probably have to inspect the unit. We will charge a service call out fee and once inspected, let you know how much a repair should cost. And if we have to return with the correct part for the job, it will cost you no more than if we are carrying the part on board the truck; its all part of the same job. But you can expect an honest appraisal over the phone if it sounds like your appliance is too far gone for repair. We like our reputation for honesty in this business, and want to keep it that way.
Remember you can sometimes avoid a service call out fee. Have a look at our article on this website about dropping your appliance into our workshop for inspection.
Talking about overloading washing machines recently with our workshop technician, he said he would probably add to the ‘Do Not Overload’ commandment the ‘Don’t do too many washes in a row without giving the machine a rest’ commandment. Its not an established link, but he says it makes sense to give your bearings a chance to cool down after a couple of washes at least for a little while if you can.
If you are having problems with your washer, whether it be a front loader, a top loader, a Simpson or a Bosch, give us a call, for one of our technicians to inspect it and provide some honest advice about the state of your machine and how it should be fixed.
Its surprising how often our technicians are called out to a dishwasher or washer with issues filling, only to find on installation the owner has kinked the hose.
If self installing your appliance, make sure the hose is free to fill the machine, is not pressed too firmly against the wall and the hose has not kinked.
Bear in mind the drain hose should also be free to empty the machine as well, and if it does not, you may be stressing the pump. If that continues, you may be up for a new pump.
To ensure your appliance is correctly installed, you can contact us on 36301611 and arrange for an experienced technician to come and install it for you.
Washing machines and dryers are appliances we service day in and day out, and consequently we have access to a large amount of second hand spare parts, particularly for older models. If your machine needs a non electronic part, such as a door or a hinge, try us to see if we can help out.
For new parts, such as a belt or a control board, try us for price. We have a large number of reputable suppliers, and rather than risk your dollars on a faceless website, we may have it in stock or if not, we will get it in for you.
Please be aware that it is unlawful to fit electrical parts if you are not a licensed electrician.
If the seal is coming away on your oven door, chances are you will need to find a new seal. If your fan element is not heating, or your stovetop hotplate only stays on high, and you have someone with electrical qualifications to install the parts, call us up or access our eBay shop. If you have an Omega, Simpson, Fisher & Paykel, Westinghouse, Kleenmaid, Westinghouse, Chef, AEG, Whirlpool Blanco, Neff, Smeg, Bosch, Euromaid, or De Longhi cooktop, stove or oven, with a problem, give us a call. If we don’t have it in stock we can access it from our reputable suppliers , in double quick time.
But always remember electrical parts must be fitted by a licensed electrician
If your dryer has suddenly stopped , but is still showing lights on, it may be that it has just overheated, and has gone into a safe mode to protect against further damage. First you should check why it has done this: Have you left the filter too long before cleaning? This is something we see all too often, and if the dryer has stopped, it is because it is a fire hazard. Clean the filter, allow it to cool down and if there is a reset switch, press that and start again. Another issue you can resolve yourself, is emptying some of the damp clothes out. If it has been overloaded, the dryer will be working too hard, overheating the motor, and trying to protect against damage. Once again, allow to cool, press the reset switch if you have one, and start again.
How much room is there for the moist air to move away from the dryer? If the dryer is against the wall and vented at the back, there may not be sufficient room for the warm air to move away from the vent. If that is the case, try pulling the dryer away from the wall, or if mounted, adding a spacer behind to clear it from the wall, or make sure the room is well ventilated. Its also worth checking the vent for blockages. The vent needs a clean out periodically; a quick vacuuming will do the trick about once every 12 months.
If you have tried these steps and are still experiencing problems, give us a call. Our highly experienced technicians can come to you, or you can bring the dryer to our workshop for inspection. Talk to us about how to save using this option on 07 36301611.
They look pretty good, and when they work well, their output is fabulous, but unless you have a commercial grade stove, talk to the salesperson about the strength of the hinges on the 900mm wide oven doors. We do see quite a lot where the hinges go on the big ovens because they are made for a lighter door. If you have one, treat those hinges well, and if you are contemplating a purchase, ask the question, ‘How strong are those hinges, and how much do they cost to replace.’
Another consideration when calling us, if there is a heating problem or if the oven is tripping power, is, how is the gas connected to the stove? We are not gas fitters so cannot disconnect a fixed gas pipe. However, if the stove is connected by hose, we can come and attend your stove.
With the wet weather many of us will be using our dryers to get the week’s washing off the line and dry into the cupboards. Think before loading up too heavily though. Don’t overload your dryer: leave space for the clothes and air to move so the damp air can be removed quickly from the dryer.
Make sure ventilation to the dryer is sufficient for the hot moist air to be removed from the back of your dryer if it is not a front vented model. It will waste electricity and possibly damage the machine, even to the point of causing a fire if it can’t remove the heated air. Similarly, keep a door to the laundry open so the air will leave the room quickly.
Lastly, after every load, clean the filter. It won’t clean itself and it will become less and less efficient with each load…. and yes.. will be a fire hazard.
Any problems give us a call on 36301611. You may like to enquire about our workshop rates, which make fixing your dryer a cheaper alternative to having a serviceman come out and inspect.
If your washer has a torn gasket, or your dryer needs a filter; if your fridge or oven needs a seal, or your stove needs parts, give Albion Appliances a call. We keep a wide range of the commonly needed parts, and if we don’t have it in stock we can order in from our reputable and reliable suppliers. Don’t forget to ask about second hand options for washers, dishwashers, and dryers in particular, but also for other appliances as well.
Remember though: **ALL ELECTRICAL PARTS MUST BE INSTALLED BY A QUALIFIED ELECTRICIAN**
Call us on 36301611 for more